Water Plus - Business Water Supplier Review
See how much you could save on your business water bills with Water Plus!
Water Plus is the UK’s largest business water retailer, providing organisations of all sizes with water and wastewater billing, account management, meter reading and water efficiency services.
1 - 3 fixed year contracts
Water efficiency expertise
Rated 4.1 stars on Trustpilot
Our guide to Water Plus
Water Plus supports over 360,000 businesses, from small shops to multinational companies, finding customers ways to reduce costs and carbon emissions linked to their water use.
Water Plus business water Customers can expect:
- Simple switch over
- 1 – 3 fixed year contracts
- Expert water efficiency support
- Online account management
- Direct Debit and flexible payment
- Consolidated billing
Water Plus water efficiency add-ons include:
- Water audits
- Smart metering and data loggers
- Leak detection and repair
- Water efficiency devices
- Emergency water plans
- New connections
With an average rating of 4.1 out of 5 stars and over 2,500 reviews, Water Plus is rated “Great” on Trustpilot.
About Water Plus Business Water Services
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Water Plus Prices & Tariffs
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Who Owns Water Plus
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Water Plus Address and Contact
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Water Plus Environmental Policy
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Water Plus Cancellation Policy
Water Plus offer a fixed retail fee for up to 3 years which stays the same throughout the contract term. As businesses also pay for their water based on a variable wholesale fee, prices can vary by the wholesaler region and annual water consumption.
Business Water Tariffs / Greener Fix Tariffs
The Greener Fix tariff provides a fixed retail fee for all water billing services on a 1 – 3-year contract. This means the retail fee will stay the same during your contract, while wholesaler charges will vary by location and water usage.
Businesses can upload meter readings to their online account to reduce estimated charges from their wholesaler.
Water Plus publishes the wholesaler rates on their website: https://www.water-plus.co.uk/documents-and-guides/#Scheme_of_charges
Water Plus was formed by United Utilities & Severn Trent when the English water market first opened in 2017. This makes them one of the most experienced water retailers from inception and they are now one of the biggest employers in the Staffordshire/Stoke-on-Trent area.
Water Plus is headquartered in Staffordshire at Prospect House, Gordon Banks Drive, Trentham Lakes, Stoke-On-Trent, ST4 4TW.
For existing customers, the best way to get in touch is by calling 0345 026 4106. Customer support is available Monday to Friday, 8.30am to 5.30pm (except Bank Holidays).
Water Plus has been recognised as the best water retailer for Sustainable Customer Service in 2025 by Institute of Customer Service for its work with customers to reduce carbon emissions.
As a business, Water Plus is also committed to reducing its own carbon emissions, reviewing its Environmental Policy and carbon reduction plans every year which are published on their website:
https://www.water-plus.co.uk/about-us/corporate-social-responsibility-sustainability/
Water Plus allows up to 7 days from the date of signing the contract to cancel at no cost. After 7 days, you can’t switch to a different supplier before your contract ends.
There is typically a non-completion fee for cancelling a contract after 7 days from the date agreed, but before the switch has been completed.
It is best to check your business water contract before exiting the agreement.